Our Guarantee
We want buying advertising to be something you’ll happily repeat, and tell your friends about.
We are committed to making purchasing advertising a positive experience for our customers. Within the bounds of our very real business constraints, we will do everything we can to make your purchase something you want to repeat and enthusiastically tell your friends and associates about. To help set expectations, we have published the following refund policy.
Ad space
Static billboards
Once payment is made, static advertisement space purchases are non-cancellable and non-refundable.
Exception: If BillboardsIn is given a 60-day notice from the campaign’s start date to cancel, the campaign can be canceled and refunded.
Digital billboards
Once payment is made, digital ad space purchases are non-cancellable and non-refundable.
Exception: If BillboardsIn is given a 30-day notice from the campaign’s start date to cancel, the campaign can be canceled and refunded.
Artwork services
Custom Artwork Design ($249)
If our team has designed a draft of your ad, we are unable to issue a refund as the service has been provided.
Artwork Review ($100)
If our team has made any suggestions to the purchaser on design improvements, we are unable to issue a refund as the service has been provided.
Upgrading? If the purchaser buys Artwork Review and then decides they want Custom Artwork Design, an additional fee of $149 will be charged.
Add-ons
Blog Post ($25)
If your blog has been posted on BillboardsIn.com, we are unable to issue a refund as the service has been provided.
Digital Billboard Truck
Once payment is made, digital billboard truck purchases are non-cancellable and non-refundable.
Expedited Production
If the media has been printed and shipped, expedited production cannot be canceled or refunded.
Damaged billboards & vandalism
In no event shall BillboardsIn, DOmedia, the vendor, or the land owner be liable or responsible for any damage or vandalism that occurs after a board has been installed. The purchaser is responsible for any vinyl reproduction and reinstallation costs.
Questions about your order?
Our team is happy to walk you through your options before or after you book.
